CASE STUDY ANSWERS
ASSIGNMENT SOLUTIONS
PROJECT REPORTS AND THESIS
ISBM / IIBMS / IIBM / ISMS / KSBM / NIPM
SMU / SYMBIOSIS / XAVIER / NIRM / PSBM /
NSBM / ISM / IGNOU / IICT / ISBS / LPU /
ISM&RC/ LPU / NMIMS / ISBS / MANIPAL /
GARUDA / HIMALAYA / UPES / IMT / iact
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Banking Management
CASE-01:BANKING ON RELATIONSHIP
The birth of ABC Bank took place after the RBI issued guidelines for the entry of new private
sector banks in January 1993. Subsequently, the promoter of ABC Bank sought permission to
establish a commercial bank and retained KPMG, a management consultant of international repute,
to prepare the groundwork for establishing a commercial bank. The Reserve Bank of India conveyed
its approval in principle to establish ABC Bank on February 11, 1994. Thereafter, the Bank was
incorporated under The Companies Act in September 1994. The bank started its operations in
November 1995. The ABC Bank was promoted by the tenth largest development bank in the world,
which had a magnificent record of promoting world-class institutions in India. The promoter was a
strategic investor in a plethora of institutions, which had revolutionized the Indian financial markets.
QUESTIONS FOR DISCUSSION
1. Analyze the case, using SWOT.
2. Comment on the strategies used by the bank for penetrating the Nagpur market.
3. Suggest strategies for sustenance and growth of the bank in view of the changing scenario of
the Nagpur region.
Section II
Answer Any Six:
1. Explain buyers credit and suppliers credit by giving examples of each type of credit. Also
explain with a case study.
2. What is correspondent banking? Explain briefly the services offered by correspondent
banking? Explain briefly the services offered by correspondent banks to the banks having
account relationship with them? Give some examples?
3. Explain in brief, the role of Reserve bank of India in Indian Exchange control. Explain the role
of EXIM bank in promotion exports, and describe briefly facilities given by EXIM bank? Give
examples.
4. The organizational career is a responsibility of the organization and the individual. Discuss.
5. Explain the general architecture of an integrated banking system. How is it useful? Explain
with examples.
6. What do you understand by MICR? How does it help in clearing of instructions? Explain the
field structure of MICR cheque.
7. Explain how a digital signature is generated? Explain its use with examples.
8. How can Indian banks use legal recognition of digital signature for development of business.
9. What is market segmentation? Why is it important to advertisers? How is it useful for banking.
Section I
Answer any Six:
10. Explain role of different parties to a documentary credit with a case example.
Explain buyers credit and suppliers credit by giving examples of each type of credit. Also
explain with a case study.
11. What is correspondent banking? Explain briefly the services offered by correspondent
banking? Explain briefly the services offered by correspondent banks to the banks having
account relationship with them? Give some examples?
12. Explain in brief, the role of Reserve bank of India in Indian Exchange control. Explain the role
of EXIM bank in promotion exports, and describe briefly facilities given by EXIM bank? Give
examples.
13. The organizational career is a responsibility of the organization and the individual discuss.
14. Explain with case examples
a. Role space conflicts
b. Role set conflicts
15. Explain the general architecture of an integrated banking system. How is it useful? Explain
with examples.
16. What do you understand by MICR? How does it help in clearing of instructions? Explain the
field structure of MICR cheque.
17. Explain different e-commerce activities and functions. What are the building blocks of ecommerce
solution? Explain with examples.
18. Explain the concept of transfer pricing in banks and its relevance on pricing/profit. Explain
briefly various methods of pricing products.
Answer any Three:
19. Explain briefly the product life cycle concept with reference to a banks product. Selection
development and launching a product are equally important comment.
20. What are the advantages of packaging? Illustrate in banking context.
21. Explain the concept of transfer pricing in banks and its relevance on pricing/profit. Explain
briefly various methods of pricing products.
22. Draw an approach for e-banking deployment for retail customers and explain.
23. Explain how a digital signature is generated? Explain its use with examples.
24. How can Indian banks use legal recognition of digital signature for development of business.
25. What is market segmentation? Why is it important to advertisers? How is it useful for banking.
26. Explain briefly the product life cycle concept with reference to a banks product. Selection
development and launching a product are equally important comment.
27. What are the advantages of packaging? Illustrate in banking context.
Business Ethics
1. Analyze the ethics of marketing Publius using utilitarianism, rights, justice, and caring. In your
judgments, is it ethical to market Publius? Explain.
2. Are the creators of Publius in any way morally responsible for any criminal acts that criminals are
able to carry out and keep secret by relying on Publius? Is AT&T in any way morally responsible
for these? Explain your answers.
3. In your judgment, should governments allow the implementation of Publius? Why or why not?
1. Fully explain the effects that payment like those which Lockheed made to the Japanese have on
the structure of a market.
2. In your view, were Lockheed‘s payments to the various Japanese parties ―bribes‖ or ―extortions‖?
Explain your response fully.
3. In your judgment, did Mr. A. Carl Kotchian act rightly from a moral point of view? (Your answer
should take into account the effects of the payments on the welfare of the societies affected, on the
right and duties of the various parties involved, and on the distribution of benefits and burdens
among the groups involved.) In your judgment, was Mr. Kotchian morally responsible for his
Actions? Was he, in the end, treated fairly?
4. In its October 27, 1980, issue, Business Week argued that every corporation has a corporate
culture –that is, values that set a pattern for its employee‘s activities, opinions and actions and
that are instilled in succeeding generations of employees (pp.148-60) Describe, if you can, the
corporate culture of Lockheed and relate that culture to Mr. Kotchian‘s actions. Describe some
strategies for changing that culture in ways that might make foreign payments less likely.
1. In your judgment, is it wrong, from an ethical point of view, for the auto companies to submit
plans for an automobile to China? Explain your answer?
2. Of the various approaches to environmental ethics outlined in this chapter, which approach
sheds most light on the ethical issues raised by this case? Explain your answer.
3. Should the U.S. government intervene in any way in the negotiations between U.S. auto companies
and the Chinese government? Explain.
1. In your judgment, do the managers of the Robert Hall store have any ethical obligations to change
their salary policies? If you do not think they should change, then explain why they have an
obligation to change and describe the kinds of changes they should make. Would it make
any difference to your analysis if, instead of two departments in the same store, it involved two
different Robert Hall Stores, one for men and one for women? Would it make a difference if two
stores (one for men and one for women) owned by different companies were involved? Explain
each of your answers in terms of the relevant ethical principles upon which you are relying.
2. Suppose that there were very few males applying for clerks‘ jobs in Wilmington while females were
flooding the clerking job market. Would this competitive factor justify paying males more than
females? Why? Suppose that 95 percent of the women in Wilmington who were applying for
clerks‘ jobs were single women with children who were on welfare while 95 percent of the men
were single with no families to support. Would this need factor justify paying females more than
males? Why? Suppose for the sake of argument that men were better at selling than women;
would this justify different salaries?
3. If you think the managers of the Robert Hall store should pay their male and female clerks equal
wages because they do ―substantially the same work‖ then do you also think that ideally each
worker‘s salary should be pegged to the work he or she individually performs (such as by having
each worker sell on commission)? Why? Would a commission system be preferable from a
utilitarian point of view considering the substantial book keeping expenses it would involve?
From the point of view of justice? What does the phrase substantially the same mean to you?
1. What are the legal issues involved in this case, and what are the moral issues? How are the two
different kinds of issues different from each other, and how are they related to each other?
Identify and distinguish the ―systemic, corporate and individual issues‖ involved in this case.
2. In your judgment, was it morally wrong for Shawn Fanning to develop and release his technology
to the world given its possible consequences? Was it morally wrong for an individual to use
Napster‘s website and software to copy for free the copy righted music on another person‘s
hard drive? If you believe it was wrong, then explain exactly why it was wrong. If you believe it
was not morally wrong, then how would you defend your views against the claim that such copying
is stealing? Assume that it was not illegal for an individual to copy music using Napster. Would
there be anything immoral with doing so? Explain?
3. Assume that it is morally wrong for a person to use Napster‘s website and software to make a copy
of copyrighted music. Who, then, would be morally responsible for this person‘s wrong doing?
Would only the person himself be morally responsible? Was Napster, the company, morally
responsible? Wash shawn Fanning morally responsible? Was any employee of Napster, the
company, morally responsible? Was the operator of the server or that portion of the Internet that
the person used morally responsible? What if the person did not know that the music was
copyrighted or did not think that it was illegal to copy copyrighted music?
4. Do the music companies share any of the moral responsibility for what has happened? How do you
think technology like Napster is likely to change the music industry? In your judgment, are
these changes ethically good or ethically bad?
1. Discuss this case from the perspective of utilitarianism, rights, justice and caring. What insight
does virtue theory shed on the ethics of the events described in this case?
2. ―In a free enterprise society all adults should be allowed to make their own decisions about how
they choose to earn their living.‖ Discuss the statement in light of the Lily case.
3. In your judgment, is the policy of using homeless alcoholics for test subjects morally
appropriate? Explain the reasons for your judgment. What does your judgment imply about the
moral legitimacy of a free market in labor?
4. How should the managers of Lily handle this issue?
CASE STUDY ANSWERS
ASSIGNMENT SOLUTIONS
PROJECT REPORTS AND THESIS
ISBM / IIBMS / IIBM / ISMS / KSBM / NIPM
SMU / SYMBIOSIS / XAVIER / NIRM / PSBM /
NSBM / ISM / IGNOU / IICT / ISBS / LPU /
ISM&RC/ LPU / NMIMS / ISBS / MANIPAL /
GARUDA / HIMALAYA / UPES / IMT / iact
IC MIND
MBA - EMBA - BMS - GDM - MIS - MIB
DMS - DBM - PGDM - DBM – DBA - PGDM
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09901366442 – 09902787224
LEADERSHIP
1. Would you classify Richard Branson as a manager or a Leader? What qualities distinguish him as
one over the other?
2. Followers are part of the leadership process – Describe the relationship between Branson and his
followers.
3. Identify the Myths of leadership development that Richard Branson‘s Success helps to disprove.
1. Consider Walt Disney‘s effectiveness in terms of the three domains of leadership- the leader, the
followers, and situation. For each domain name factors that contributed to Disney‘s success.
2. Now think about Michael Eisner‘s Leadership effectiveness. Name factors within the three
domains of leadership that might be responsible for controversy surrounding Eisner‘s success and
then ultimate failure and removal as Disney‘s CEO.
1. What are the major skills Jovita Carranza has demonstrated in her career at UPS that have made
her a successful leader?
2. Consider the spiral of experience that Jovita Carranza has travelled. How has her experience
affected her ability as a leader?
3. List out the characteristics of successful leaders. How many of this is demonstrated by Jovita
Carranza?
1. As we have discussed, competency models describe the behaviors and skills manager need to
exhibit if any organization is to be successful. Consider the general competencies found in figure
8.3 and apply these to Andra Rush, providing example of why these competencies apply.
2. Mentoring has played a role in the careers of many successful minorities in leadership positions.
Who could be identified as a coach or mentor for Andra Rush?
3. Consider some of the self-defeating behaviors outlines in this chapter that contribute to
management derailment. What lessons has Andra Rush obviously learned from the failure of
others?
1. Like many leader, Marco has team in place and does not have the luxury of building a new team
from the ground up to adapt to the changing business environment his firm is face with, Use the
TLM to help Marco diagnose the problems faced by the firm and identify leverage points for
change.
a. Consider the major functions of the TLM—input process and output where do most of the
firm‘s challenges fall?
b. What are the team‘s goals for outputs?
2. Identify potential resources for Marco and his team in implementing a strategy to change the way
they do business at Hernandez & Associates.
3. Would you classify Bill Gates as a charismatic or transformational leader? Why?
4. Consider followers/employees of gates. What are some of the unique characteristics of Gate‘s
followers that might identify him as a charismatic or transformational?
HUMAN RESOURCES MANAGEMENT
1. What should Divan do?
1. Discuss the long-term relevance of motivational techniques used by Baheti in the light of
prevailing environment in the organization.
2. Had you been Baheti, what other techniques you would have used to improve the special
services provided by the organization?
1. Had you been in place of Alok Trivedi, what additional measures would you have taken?
2. Critically analyze the Employee Relations Audit in the light of its contribution to self
motivation of employees.
1.If you were Malik, what strategies would you adopt to solve the problem?
2.With high employee turnover in insurance industry, how can the company retain a person
like Malik?
1.What role do the non-financial incentives play in motivating the workers and minimizing the
rate of absenteeism?
2.What innovative solutions would you suggest to minimize the rate of absenteeism?
1.Discuss merits/demerits of the role of strike, agitation and legal approach in union
management relations.
2.What role does mutual trust play in building union-management relations?
Auditing
1. Discuss the advantages and disadvantages of balance sheet audit. Also state the auditor‘s position
in relation to balance sheet audit.
2. Draft a form of questionnaire, that you would use to determine the effectiveness of the client‘s
internal control over payrolls.
3. An enterprise purchases an item of machinery on 1.4.2002 for Rs. 100,000. It depreciates this
item at the rate of 10% per annum on straight-line basis. On 1.4.2005, the enterprise decides to
change the method of depreciation from straight-line to written down value. The applicable rate
under the new method is 15%. How should the enterprise give effect to this change in the method
of depreciation?
4. Under what circumstances, an auditor can be appointed by the following:
(a) The Board of Directors
(b) The shareholders
(c) The central government
5. While examining the accounts of a company, you find the following items on credit
side of profit and loss account:
Profit on revaluation of land.
(a) Bounties received from central government
(b) Excess depreciation charged in the previous year now written back
(c) Unclaimed dividend
Would you have any objection as auditor in passing the accounts of the company? State with
reasons.
6. What is a Clean Report? Give a specimen of a qualified report of the auditor.
7. What is investigation? Distinguish investigation from audit.
8. Define ‗Professional Misconduct‘ and state how professional misconduct and professional ethics
are related. Give few instances of professional misconduct with case decisions.
9. What special points should the auditor consider in conducting audit in the following institutions
(a) Charitable institution (b) Educational institution
10. State the controls that can be applied over inputs and processing of data in a computerized
accounting environment.
Business Strategy Environment
1. Consider the vision and mission statements of the Reserve Bank of India. Comment on the
quality of both these statements.
2. Should the RBI go for a systematic and comprehensive strategic plan in place of its earlier
pragmatic approach of responding to environmental events as and when they occur? Why?
1. Identify the opportunities and threats that the retailing industry in India offers to local and
foreign companies.
2. Prepare an ETOP for a company interested in entering the retailing industry in India
1. In your opinion, what is the distinctive competence of HelpAge India?
2. Prepare a strategic advantage profile for HelpAge India.
1. BHEL is mainly formulating and implementing concentration strategies nationally as well as
globally, in the power equipment sector. Do you think it should broaden the scope of its
strategies to include integration or diversification? Why?
2. Suppose BHEL plans to diversify its business. What areas should it diversify into? Give reasons
to justify your choice
1. What is the motive for internationalization by the Kalyani Group? Discuss.
2. Which type of international strategy is Kalyani Group adopting? Explain.
1. Comment on the steps taken to reduce the extent of vertical integration at the Indian Railways.
Suggest a few more measures that could be taken.
2. Discuss the measures taken for corporate restructuring of the Indian Railways, in your opinion,
are these adequate for dealing with the problems faced? Why?
3. Propose the basic elements of a corporate turnaround for the Indian Railways.
Management Information Systems
1. Do you agree with the argument made by Nick Carr to support his position that IT no longer
gives companies a competitive advantage? Why or why not?
2. Do you agree with the argument made by the business leaders in this case in support of the
competitive advantage that IT can provide to a business? Why or why not?
3. What are several ways that IT could provide a competitive advantage to a business? Use some
of the companies mentioned in this case as examples. Visit their websites to gather more
information to help you answer.
1. What is the business of wireless technologies in the chemicals and automotive manufacturing
industries? What other manufacturing applications might benefit from wireless technologies?
Why?
2. What are some of the business benefits of wireless technologies in finance and investments?
What other applications would you recommend? Why? Check the website of Fidelity.com to
help you answer.
3. What are some of the business benefits and challenges of using wireless technologies in
retailing? What are some other applications that might be beneficial to consumers, as well as
retailers? Why?
1. What is the business value of AI technologies in business today? Use several examples from the
case to illustrate your answer.
2. What are some of the benefits and limitations of data mining for business intelligence? Use
Bank Financial‘s experience to illustrate your answer.
3. Why have banks and other financial institutions been leading users of AI technologies like
neural networks? What are the benefits and limitations of this technology
1. What are the benefits and limitations of the Rowe Companies‘ ROI methods for IT project
planning?
2. What is the business value of the ROI methodology required for project planning by Merrill
Lynch?
3. Do you agree with the IT investment decisions being made by the Rowe Companies in response
to changing economic conditions? Why or why not?
1. What security measures should companies, business professionals, and consumers take to
protect their systems from being damaged by computer worms and viruses?
2. What is the ethical responsibility of Microsoft in helping to prevent the spread of computer
viruses? Have they met this responsibility? Why or why not?
3. What are several possible reasons why some companies (like GM) were seriously affected by
computer viruses, while others (like Verizon) were not?
Marketing Management
1. What have been the key success factors for Nike?
2. Where is Nike vulnerable? What should it watch out for?
3. What recommendations would you make to senior marketing executives going forward?
What should they be sure to do with its marketing?
1. What have been the key success factors for Disney?
2. Where is Disney vulnerable? What should it watch out for?
3. What recommendations would you make to their senior marketing executives going
forward? What should it be sure to do with its marketing?
1. What have been the key success factors for HSBC?
2. Where is HSBC vulnerable? What should it watch out for?
3. What recommendations would you make to senior marketing executives going forward?
What should they be sure to do with its marketing?
1. What have been the key success factors for Krispy Kreme?
2. Where is Krispy Kreme vulnerable? What should it watch out for?
3. What recommendations would you make to senior marketing executives going forward?
What should they be sure to do with its marketing?
1. What are the key success factors for Southwest Airlines?
2. Where is Southwest Airlines vulnerable? What should it watch out for?
3. What recommendations would you make to senior marketing executives moving forward?
What should they be sure to do with its marketing?
Business Law
1. (a) Discuss the term ‗Continuing Guarantee‘. How can it be revoked?
(b) State briefly the rights and obligations of a bailee.
2. (a) What do you understand by the term Implied ‗Authority of a partner‘?
(b) Enumerate the acts, which are not covered under implied authority.
3. (a) What are the rights and duties of a minor in relation to partnership business?
(b) Distinguish between --
(i) Sub-agent and Substituted Agent
(ii) Sale, Bailment and Pledge
4. (a) Explain the rights of a partner.
(b) Distinguish between the following:
(i) Succession and Assignment.
(ii) Contract of Indemnity and Contract of Guarantee.
5. Write short note on.
i) Non-registration of a firm.
ii) Capacity of Contract
iii) Kinds of Bailment.
iv) Anticipatory breach of a Contract.
6. a) When is a Surety Discharged from Liability by the conduct of the creditor?
b) Describe the rules relating to passing of property in the sale of goods.
7. a) What is an illegal agreement? State the effects of illegality.
b) What is ‗Supervening Impossibility‘? What are their effects upon the contract?
c) What are the remedies available to the buyer when goods in wrong quantity delivered to
him?
d) When shall a retired partner be discharged from his liabilities for the acts of the firm
before retirement?
8. (a) State the principles on which damages are assessed for breach of contract.
(b) Describe the law relating to the ‗right of resale‘ available to an unpaid seller in the Sale
of Goods Act, 1930.
9. a) What are the rules regarding delivery of goods?
b) Distinguish between:
i) Novation and Alteration.
ii) Liquidated damages and penalty
10. Comment on
a) Transferee of a partner‘s interest cannot exercise the right of transferring partner.
b) Appropriation is a right primarily of the debtor and for his benefit.
c) A proposal can be revoked otherwise than by communication.
d) Right of stoppage in transit is an extension of the right of lien.
CASE STUDY ANSWERS
ASSIGNMENT SOLUTIONS
PROJECT REPORTS AND THESIS
ISBM / IIBMS / IIBM / ISMS / KSBM / NIPM
SMU / SYMBIOSIS / XAVIER / NIRM / PSBM /
NSBM / ISM / IGNOU / IICT / ISBS / LPU /
ISM&RC/ LPU / NMIMS / ISBS / MANIPAL /
GARUDA / HIMALAYA / UPES / IMT / iact
IC MIND
MBA - EMBA - BMS - GDM - MIS - MIB
DMS - DBM - PGDM - DBM – DBA - PGDM
www.mbacasestudyanswers.com
www.casestudysolution.in
www.casestudyanswers.in
www.questionanswers.in
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aravind.banakar@gmail.com
ARAVIND
09901366442 – 09902787224
Retail Management
1. Develop a positioning chart for jewelry. Include Wal-Mart, Tiffany, and department stores with
jewelry departments, on the chart. Explain your choice of axes, as well as each store‘s
positioning.
2. Do you agree that the events described in this case are contributing to the blurred positioning
of jewelry retailing? Explain your answer and its ramifications.
3. What are the pros and cons of Tiffany selling items priced as low as $200?
4. As a jewelry shopper, how would you expect the total retail experience to differ in Wal-Mart,
department stores, and high-end retailers?
1. As an independent supermarket operator, would you want to become a Piggly Wiggly
franchisee? Why or why not?
2. What are the advantages to Piggly Wiggly of having franchised outlets instead of its own
stores? The Disadvantages?
3. What criteria should Piggly Wiggly use in evaluating potential franchisees?
4. Should Fleming require Fresh Brands to use the Piggly Wiggly name and all of its promotions?
Explain your answer.
1. Is the new high-tech research environment going to eliminate the use of human researchers?
Explain your answer.
2. What are the pros and cons of using 3-D CAD systems for marketing research purposes versus
traditional focus groups?
3. Describe the ideal marketing research uses for 3-D animation software in the creation of a
virtual grocery shopping environment for supermarkets.
4. Devise a short consumer questionnaire for Burger King to use in assessing its 3-D CAD
simulations.
1. Describe how accounting irregularities can play havoc with a firm‘s reputation, supplier
relations, and manager morale.
2. Discuss other means of measuring and improving financial performance at Dollar General.
3. What are the financial management pros and cons of Dollar General‘s placing greater emphasis
on perishables?
4. Evaluate Dollar General‘s inventory management initiatives.
1. Evaluate Sports Authority‘s new design in light of the retailer‘s objectives.
2. Discuss the pros and cons of Sports Authority‘s use of specialty boutiques instead of its
previous warehouse format.
3. Develop a promotional campaign for Sports Authority to capitalize on ―the authority‖ image.
4. Do you think the WTSA network will prove to be a major contributor to Sports Authority‘s
atmospherics or will it turn out to be a fad? Explain your answer.
Sales & Distribution Management
1. What action should the Phillips Company have taken to change the company image in the
public utility field?
1. Describe Castleberry‘s major operations responsibilities. How well is he carrying out each of
these responsibilities?
2. What kind of planning activities should Castleberry be carrying out regularly? What planning
areas need immediate attention?
3. How do you suppose Castleberry‘s time should be divided operations and planning?
1. Suggest what Wagner should have done to reduce personnel turnover and eliminate the other
problems at Central CATV.
1. If you were acting as a consultant for the Driskill Company, what recommendations would you
make with respect to the preparation of quotas of the sales force?
2. How would you evaluate the arguments of the sales manager and the marketing research
director?
CASE STUDY ANSWERS
ASSIGNMENT SOLUTIONS
PROJECT REPORTS AND THESIS
ISBM / IIBMS / IIBM / ISMS / KSBM / NIPM
SMU / SYMBIOSIS / XAVIER / NIRM / PSBM /
NSBM / ISM / IGNOU / IICT / ISBS / LPU /
ISM&RC/ LPU / NMIMS / ISBS / MANIPAL /
GARUDA / HIMALAYA / UPES / IMT / iact
IC MIND
MBA - EMBA - BMS - GDM - MIS - MIB
DMS - DBM - PGDM - DBM – DBA - PGDM
www.mbacasestudyanswers.com
www.casestudysolution.in
www.casestudyanswers.in
www.questionanswers.in
www.onlineprojectreport.com
aravind.banakar@gmail.com
ARAVIND
09901366442 – 09902787224
ASSIGNMENT SOLUTIONS
PROJECT REPORTS AND THESIS
ISBM / IIBMS / IIBM / ISMS / KSBM / NIPM
SMU / SYMBIOSIS / XAVIER / NIRM / PSBM /
NSBM / ISM / IGNOU / IICT / ISBS / LPU /
ISM&RC/ LPU / NMIMS / ISBS / MANIPAL /
GARUDA / HIMALAYA / UPES / IMT / iact
IC MIND
MBA - EMBA - BMS - GDM - MIS - MIB
DMS - DBM - PGDM - DBM – DBA - PGDM
www.mbacasestudyanswers.com
www.casestudysolution.in
www.casestudyanswers.in
www.questionanswers.in
www.onlineprojectreport.com
aravind.banakar@gmail.com
ARAVIND
09901366442 – 09902787224
Banking Management
CASE-01:BANKING ON RELATIONSHIP
The birth of ABC Bank took place after the RBI issued guidelines for the entry of new private
sector banks in January 1993. Subsequently, the promoter of ABC Bank sought permission to
establish a commercial bank and retained KPMG, a management consultant of international repute,
to prepare the groundwork for establishing a commercial bank. The Reserve Bank of India conveyed
its approval in principle to establish ABC Bank on February 11, 1994. Thereafter, the Bank was
incorporated under The Companies Act in September 1994. The bank started its operations in
November 1995. The ABC Bank was promoted by the tenth largest development bank in the world,
which had a magnificent record of promoting world-class institutions in India. The promoter was a
strategic investor in a plethora of institutions, which had revolutionized the Indian financial markets.
QUESTIONS FOR DISCUSSION
1. Analyze the case, using SWOT.
2. Comment on the strategies used by the bank for penetrating the Nagpur market.
3. Suggest strategies for sustenance and growth of the bank in view of the changing scenario of
the Nagpur region.
Section II
Answer Any Six:
1. Explain buyers credit and suppliers credit by giving examples of each type of credit. Also
explain with a case study.
2. What is correspondent banking? Explain briefly the services offered by correspondent
banking? Explain briefly the services offered by correspondent banks to the banks having
account relationship with them? Give some examples?
3. Explain in brief, the role of Reserve bank of India in Indian Exchange control. Explain the role
of EXIM bank in promotion exports, and describe briefly facilities given by EXIM bank? Give
examples.
4. The organizational career is a responsibility of the organization and the individual. Discuss.
5. Explain the general architecture of an integrated banking system. How is it useful? Explain
with examples.
6. What do you understand by MICR? How does it help in clearing of instructions? Explain the
field structure of MICR cheque.
7. Explain how a digital signature is generated? Explain its use with examples.
8. How can Indian banks use legal recognition of digital signature for development of business.
9. What is market segmentation? Why is it important to advertisers? How is it useful for banking.
Section I
Answer any Six:
10. Explain role of different parties to a documentary credit with a case example.
Explain buyers credit and suppliers credit by giving examples of each type of credit. Also
explain with a case study.
11. What is correspondent banking? Explain briefly the services offered by correspondent
banking? Explain briefly the services offered by correspondent banks to the banks having
account relationship with them? Give some examples?
12. Explain in brief, the role of Reserve bank of India in Indian Exchange control. Explain the role
of EXIM bank in promotion exports, and describe briefly facilities given by EXIM bank? Give
examples.
13. The organizational career is a responsibility of the organization and the individual discuss.
14. Explain with case examples
a. Role space conflicts
b. Role set conflicts
15. Explain the general architecture of an integrated banking system. How is it useful? Explain
with examples.
16. What do you understand by MICR? How does it help in clearing of instructions? Explain the
field structure of MICR cheque.
17. Explain different e-commerce activities and functions. What are the building blocks of ecommerce
solution? Explain with examples.
18. Explain the concept of transfer pricing in banks and its relevance on pricing/profit. Explain
briefly various methods of pricing products.
Answer any Three:
19. Explain briefly the product life cycle concept with reference to a banks product. Selection
development and launching a product are equally important comment.
20. What are the advantages of packaging? Illustrate in banking context.
21. Explain the concept of transfer pricing in banks and its relevance on pricing/profit. Explain
briefly various methods of pricing products.
22. Draw an approach for e-banking deployment for retail customers and explain.
23. Explain how a digital signature is generated? Explain its use with examples.
24. How can Indian banks use legal recognition of digital signature for development of business.
25. What is market segmentation? Why is it important to advertisers? How is it useful for banking.
26. Explain briefly the product life cycle concept with reference to a banks product. Selection
development and launching a product are equally important comment.
27. What are the advantages of packaging? Illustrate in banking context.
Business Ethics
1. Analyze the ethics of marketing Publius using utilitarianism, rights, justice, and caring. In your
judgments, is it ethical to market Publius? Explain.
2. Are the creators of Publius in any way morally responsible for any criminal acts that criminals are
able to carry out and keep secret by relying on Publius? Is AT&T in any way morally responsible
for these? Explain your answers.
3. In your judgment, should governments allow the implementation of Publius? Why or why not?
1. Fully explain the effects that payment like those which Lockheed made to the Japanese have on
the structure of a market.
2. In your view, were Lockheed‘s payments to the various Japanese parties ―bribes‖ or ―extortions‖?
Explain your response fully.
3. In your judgment, did Mr. A. Carl Kotchian act rightly from a moral point of view? (Your answer
should take into account the effects of the payments on the welfare of the societies affected, on the
right and duties of the various parties involved, and on the distribution of benefits and burdens
among the groups involved.) In your judgment, was Mr. Kotchian morally responsible for his
Actions? Was he, in the end, treated fairly?
4. In its October 27, 1980, issue, Business Week argued that every corporation has a corporate
culture –that is, values that set a pattern for its employee‘s activities, opinions and actions and
that are instilled in succeeding generations of employees (pp.148-60) Describe, if you can, the
corporate culture of Lockheed and relate that culture to Mr. Kotchian‘s actions. Describe some
strategies for changing that culture in ways that might make foreign payments less likely.
1. In your judgment, is it wrong, from an ethical point of view, for the auto companies to submit
plans for an automobile to China? Explain your answer?
2. Of the various approaches to environmental ethics outlined in this chapter, which approach
sheds most light on the ethical issues raised by this case? Explain your answer.
3. Should the U.S. government intervene in any way in the negotiations between U.S. auto companies
and the Chinese government? Explain.
1. In your judgment, do the managers of the Robert Hall store have any ethical obligations to change
their salary policies? If you do not think they should change, then explain why they have an
obligation to change and describe the kinds of changes they should make. Would it make
any difference to your analysis if, instead of two departments in the same store, it involved two
different Robert Hall Stores, one for men and one for women? Would it make a difference if two
stores (one for men and one for women) owned by different companies were involved? Explain
each of your answers in terms of the relevant ethical principles upon which you are relying.
2. Suppose that there were very few males applying for clerks‘ jobs in Wilmington while females were
flooding the clerking job market. Would this competitive factor justify paying males more than
females? Why? Suppose that 95 percent of the women in Wilmington who were applying for
clerks‘ jobs were single women with children who were on welfare while 95 percent of the men
were single with no families to support. Would this need factor justify paying females more than
males? Why? Suppose for the sake of argument that men were better at selling than women;
would this justify different salaries?
3. If you think the managers of the Robert Hall store should pay their male and female clerks equal
wages because they do ―substantially the same work‖ then do you also think that ideally each
worker‘s salary should be pegged to the work he or she individually performs (such as by having
each worker sell on commission)? Why? Would a commission system be preferable from a
utilitarian point of view considering the substantial book keeping expenses it would involve?
From the point of view of justice? What does the phrase substantially the same mean to you?
1. What are the legal issues involved in this case, and what are the moral issues? How are the two
different kinds of issues different from each other, and how are they related to each other?
Identify and distinguish the ―systemic, corporate and individual issues‖ involved in this case.
2. In your judgment, was it morally wrong for Shawn Fanning to develop and release his technology
to the world given its possible consequences? Was it morally wrong for an individual to use
Napster‘s website and software to copy for free the copy righted music on another person‘s
hard drive? If you believe it was wrong, then explain exactly why it was wrong. If you believe it
was not morally wrong, then how would you defend your views against the claim that such copying
is stealing? Assume that it was not illegal for an individual to copy music using Napster. Would
there be anything immoral with doing so? Explain?
3. Assume that it is morally wrong for a person to use Napster‘s website and software to make a copy
of copyrighted music. Who, then, would be morally responsible for this person‘s wrong doing?
Would only the person himself be morally responsible? Was Napster, the company, morally
responsible? Wash shawn Fanning morally responsible? Was any employee of Napster, the
company, morally responsible? Was the operator of the server or that portion of the Internet that
the person used morally responsible? What if the person did not know that the music was
copyrighted or did not think that it was illegal to copy copyrighted music?
4. Do the music companies share any of the moral responsibility for what has happened? How do you
think technology like Napster is likely to change the music industry? In your judgment, are
these changes ethically good or ethically bad?
1. Discuss this case from the perspective of utilitarianism, rights, justice and caring. What insight
does virtue theory shed on the ethics of the events described in this case?
2. ―In a free enterprise society all adults should be allowed to make their own decisions about how
they choose to earn their living.‖ Discuss the statement in light of the Lily case.
3. In your judgment, is the policy of using homeless alcoholics for test subjects morally
appropriate? Explain the reasons for your judgment. What does your judgment imply about the
moral legitimacy of a free market in labor?
4. How should the managers of Lily handle this issue?
CASE STUDY ANSWERS
ASSIGNMENT SOLUTIONS
PROJECT REPORTS AND THESIS
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SMU / SYMBIOSIS / XAVIER / NIRM / PSBM /
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ISM&RC/ LPU / NMIMS / ISBS / MANIPAL /
GARUDA / HIMALAYA / UPES / IMT / iact
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LEADERSHIP
1. Would you classify Richard Branson as a manager or a Leader? What qualities distinguish him as
one over the other?
2. Followers are part of the leadership process – Describe the relationship between Branson and his
followers.
3. Identify the Myths of leadership development that Richard Branson‘s Success helps to disprove.
1. Consider Walt Disney‘s effectiveness in terms of the three domains of leadership- the leader, the
followers, and situation. For each domain name factors that contributed to Disney‘s success.
2. Now think about Michael Eisner‘s Leadership effectiveness. Name factors within the three
domains of leadership that might be responsible for controversy surrounding Eisner‘s success and
then ultimate failure and removal as Disney‘s CEO.
1. What are the major skills Jovita Carranza has demonstrated in her career at UPS that have made
her a successful leader?
2. Consider the spiral of experience that Jovita Carranza has travelled. How has her experience
affected her ability as a leader?
3. List out the characteristics of successful leaders. How many of this is demonstrated by Jovita
Carranza?
1. As we have discussed, competency models describe the behaviors and skills manager need to
exhibit if any organization is to be successful. Consider the general competencies found in figure
8.3 and apply these to Andra Rush, providing example of why these competencies apply.
2. Mentoring has played a role in the careers of many successful minorities in leadership positions.
Who could be identified as a coach or mentor for Andra Rush?
3. Consider some of the self-defeating behaviors outlines in this chapter that contribute to
management derailment. What lessons has Andra Rush obviously learned from the failure of
others?
1. Like many leader, Marco has team in place and does not have the luxury of building a new team
from the ground up to adapt to the changing business environment his firm is face with, Use the
TLM to help Marco diagnose the problems faced by the firm and identify leverage points for
change.
a. Consider the major functions of the TLM—input process and output where do most of the
firm‘s challenges fall?
b. What are the team‘s goals for outputs?
2. Identify potential resources for Marco and his team in implementing a strategy to change the way
they do business at Hernandez & Associates.
3. Would you classify Bill Gates as a charismatic or transformational leader? Why?
4. Consider followers/employees of gates. What are some of the unique characteristics of Gate‘s
followers that might identify him as a charismatic or transformational?
HUMAN RESOURCES MANAGEMENT
1. What should Divan do?
1. Discuss the long-term relevance of motivational techniques used by Baheti in the light of
prevailing environment in the organization.
2. Had you been Baheti, what other techniques you would have used to improve the special
services provided by the organization?
1. Had you been in place of Alok Trivedi, what additional measures would you have taken?
2. Critically analyze the Employee Relations Audit in the light of its contribution to self
motivation of employees.
1.If you were Malik, what strategies would you adopt to solve the problem?
2.With high employee turnover in insurance industry, how can the company retain a person
like Malik?
1.What role do the non-financial incentives play in motivating the workers and minimizing the
rate of absenteeism?
2.What innovative solutions would you suggest to minimize the rate of absenteeism?
1.Discuss merits/demerits of the role of strike, agitation and legal approach in union
management relations.
2.What role does mutual trust play in building union-management relations?
Auditing
1. Discuss the advantages and disadvantages of balance sheet audit. Also state the auditor‘s position
in relation to balance sheet audit.
2. Draft a form of questionnaire, that you would use to determine the effectiveness of the client‘s
internal control over payrolls.
3. An enterprise purchases an item of machinery on 1.4.2002 for Rs. 100,000. It depreciates this
item at the rate of 10% per annum on straight-line basis. On 1.4.2005, the enterprise decides to
change the method of depreciation from straight-line to written down value. The applicable rate
under the new method is 15%. How should the enterprise give effect to this change in the method
of depreciation?
4. Under what circumstances, an auditor can be appointed by the following:
(a) The Board of Directors
(b) The shareholders
(c) The central government
5. While examining the accounts of a company, you find the following items on credit
side of profit and loss account:
Profit on revaluation of land.
(a) Bounties received from central government
(b) Excess depreciation charged in the previous year now written back
(c) Unclaimed dividend
Would you have any objection as auditor in passing the accounts of the company? State with
reasons.
6. What is a Clean Report? Give a specimen of a qualified report of the auditor.
7. What is investigation? Distinguish investigation from audit.
8. Define ‗Professional Misconduct‘ and state how professional misconduct and professional ethics
are related. Give few instances of professional misconduct with case decisions.
9. What special points should the auditor consider in conducting audit in the following institutions
(a) Charitable institution (b) Educational institution
10. State the controls that can be applied over inputs and processing of data in a computerized
accounting environment.
Business Strategy Environment
1. Consider the vision and mission statements of the Reserve Bank of India. Comment on the
quality of both these statements.
2. Should the RBI go for a systematic and comprehensive strategic plan in place of its earlier
pragmatic approach of responding to environmental events as and when they occur? Why?
1. Identify the opportunities and threats that the retailing industry in India offers to local and
foreign companies.
2. Prepare an ETOP for a company interested in entering the retailing industry in India
1. In your opinion, what is the distinctive competence of HelpAge India?
2. Prepare a strategic advantage profile for HelpAge India.
1. BHEL is mainly formulating and implementing concentration strategies nationally as well as
globally, in the power equipment sector. Do you think it should broaden the scope of its
strategies to include integration or diversification? Why?
2. Suppose BHEL plans to diversify its business. What areas should it diversify into? Give reasons
to justify your choice
1. What is the motive for internationalization by the Kalyani Group? Discuss.
2. Which type of international strategy is Kalyani Group adopting? Explain.
1. Comment on the steps taken to reduce the extent of vertical integration at the Indian Railways.
Suggest a few more measures that could be taken.
2. Discuss the measures taken for corporate restructuring of the Indian Railways, in your opinion,
are these adequate for dealing with the problems faced? Why?
3. Propose the basic elements of a corporate turnaround for the Indian Railways.
Management Information Systems
1. Do you agree with the argument made by Nick Carr to support his position that IT no longer
gives companies a competitive advantage? Why or why not?
2. Do you agree with the argument made by the business leaders in this case in support of the
competitive advantage that IT can provide to a business? Why or why not?
3. What are several ways that IT could provide a competitive advantage to a business? Use some
of the companies mentioned in this case as examples. Visit their websites to gather more
information to help you answer.
1. What is the business of wireless technologies in the chemicals and automotive manufacturing
industries? What other manufacturing applications might benefit from wireless technologies?
Why?
2. What are some of the business benefits of wireless technologies in finance and investments?
What other applications would you recommend? Why? Check the website of Fidelity.com to
help you answer.
3. What are some of the business benefits and challenges of using wireless technologies in
retailing? What are some other applications that might be beneficial to consumers, as well as
retailers? Why?
1. What is the business value of AI technologies in business today? Use several examples from the
case to illustrate your answer.
2. What are some of the benefits and limitations of data mining for business intelligence? Use
Bank Financial‘s experience to illustrate your answer.
3. Why have banks and other financial institutions been leading users of AI technologies like
neural networks? What are the benefits and limitations of this technology
1. What are the benefits and limitations of the Rowe Companies‘ ROI methods for IT project
planning?
2. What is the business value of the ROI methodology required for project planning by Merrill
Lynch?
3. Do you agree with the IT investment decisions being made by the Rowe Companies in response
to changing economic conditions? Why or why not?
1. What security measures should companies, business professionals, and consumers take to
protect their systems from being damaged by computer worms and viruses?
2. What is the ethical responsibility of Microsoft in helping to prevent the spread of computer
viruses? Have they met this responsibility? Why or why not?
3. What are several possible reasons why some companies (like GM) were seriously affected by
computer viruses, while others (like Verizon) were not?
Marketing Management
1. What have been the key success factors for Nike?
2. Where is Nike vulnerable? What should it watch out for?
3. What recommendations would you make to senior marketing executives going forward?
What should they be sure to do with its marketing?
1. What have been the key success factors for Disney?
2. Where is Disney vulnerable? What should it watch out for?
3. What recommendations would you make to their senior marketing executives going
forward? What should it be sure to do with its marketing?
1. What have been the key success factors for HSBC?
2. Where is HSBC vulnerable? What should it watch out for?
3. What recommendations would you make to senior marketing executives going forward?
What should they be sure to do with its marketing?
1. What have been the key success factors for Krispy Kreme?
2. Where is Krispy Kreme vulnerable? What should it watch out for?
3. What recommendations would you make to senior marketing executives going forward?
What should they be sure to do with its marketing?
1. What are the key success factors for Southwest Airlines?
2. Where is Southwest Airlines vulnerable? What should it watch out for?
3. What recommendations would you make to senior marketing executives moving forward?
What should they be sure to do with its marketing?
Business Law
1. (a) Discuss the term ‗Continuing Guarantee‘. How can it be revoked?
(b) State briefly the rights and obligations of a bailee.
2. (a) What do you understand by the term Implied ‗Authority of a partner‘?
(b) Enumerate the acts, which are not covered under implied authority.
3. (a) What are the rights and duties of a minor in relation to partnership business?
(b) Distinguish between --
(i) Sub-agent and Substituted Agent
(ii) Sale, Bailment and Pledge
4. (a) Explain the rights of a partner.
(b) Distinguish between the following:
(i) Succession and Assignment.
(ii) Contract of Indemnity and Contract of Guarantee.
5. Write short note on.
i) Non-registration of a firm.
ii) Capacity of Contract
iii) Kinds of Bailment.
iv) Anticipatory breach of a Contract.
6. a) When is a Surety Discharged from Liability by the conduct of the creditor?
b) Describe the rules relating to passing of property in the sale of goods.
7. a) What is an illegal agreement? State the effects of illegality.
b) What is ‗Supervening Impossibility‘? What are their effects upon the contract?
c) What are the remedies available to the buyer when goods in wrong quantity delivered to
him?
d) When shall a retired partner be discharged from his liabilities for the acts of the firm
before retirement?
8. (a) State the principles on which damages are assessed for breach of contract.
(b) Describe the law relating to the ‗right of resale‘ available to an unpaid seller in the Sale
of Goods Act, 1930.
9. a) What are the rules regarding delivery of goods?
b) Distinguish between:
i) Novation and Alteration.
ii) Liquidated damages and penalty
10. Comment on
a) Transferee of a partner‘s interest cannot exercise the right of transferring partner.
b) Appropriation is a right primarily of the debtor and for his benefit.
c) A proposal can be revoked otherwise than by communication.
d) Right of stoppage in transit is an extension of the right of lien.
CASE STUDY ANSWERS
ASSIGNMENT SOLUTIONS
PROJECT REPORTS AND THESIS
ISBM / IIBMS / IIBM / ISMS / KSBM / NIPM
SMU / SYMBIOSIS / XAVIER / NIRM / PSBM / NSBM / ISM / IGNOU / IICT / ISBS / LPU / ISM&RC/ LPU / NMIMS / ISBS / MANIPAL / GARUDA / HIMALAYA / UPES / IMT / iact
IC MIND
MBA -
EMBA - BMS - GDM - MIS -
MIB
DMS - DBM - PGDM - DBM – DBA -
PGDM
ARAVIND
09901366442 – 09902787224
CASE STUDY ANSWERS
ASSIGNMENT SOLUTIONS
PROJECT REPORTS AND THESIS
ISBM / IIBMS / IIBM / ISMS / KSBM / NIPM
SMU / SYMBIOSIS / XAVIER / NIRM / PSBM /
NSBM / ISM / IGNOU / IICT / ISBS / LPU /
ISM&RC/ LPU / NMIMS / ISBS / MANIPAL /
GARUDA / HIMALAYA / UPES / IMT / iact
IC MIND
MBA - EMBA - BMS - GDM - MIS - MIB
DMS - DBM - PGDM - DBM – DBA - PGDM
www.mbacasestudyanswers.com
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Retail Management
1. Develop a positioning chart for jewelry. Include Wal-Mart, Tiffany, and department stores with
jewelry departments, on the chart. Explain your choice of axes, as well as each store‘s
positioning.
2. Do you agree that the events described in this case are contributing to the blurred positioning
of jewelry retailing? Explain your answer and its ramifications.
3. What are the pros and cons of Tiffany selling items priced as low as $200?
4. As a jewelry shopper, how would you expect the total retail experience to differ in Wal-Mart,
department stores, and high-end retailers?
1. As an independent supermarket operator, would you want to become a Piggly Wiggly
franchisee? Why or why not?
2. What are the advantages to Piggly Wiggly of having franchised outlets instead of its own
stores? The Disadvantages?
3. What criteria should Piggly Wiggly use in evaluating potential franchisees?
4. Should Fleming require Fresh Brands to use the Piggly Wiggly name and all of its promotions?
Explain your answer.
1. Is the new high-tech research environment going to eliminate the use of human researchers?
Explain your answer.
2. What are the pros and cons of using 3-D CAD systems for marketing research purposes versus
traditional focus groups?
3. Describe the ideal marketing research uses for 3-D animation software in the creation of a
virtual grocery shopping environment for supermarkets.
4. Devise a short consumer questionnaire for Burger King to use in assessing its 3-D CAD
simulations.
1. Describe how accounting irregularities can play havoc with a firm‘s reputation, supplier
relations, and manager morale.
2. Discuss other means of measuring and improving financial performance at Dollar General.
3. What are the financial management pros and cons of Dollar General‘s placing greater emphasis
on perishables?
4. Evaluate Dollar General‘s inventory management initiatives.
1. Evaluate Sports Authority‘s new design in light of the retailer‘s objectives.
2. Discuss the pros and cons of Sports Authority‘s use of specialty boutiques instead of its
previous warehouse format.
3. Develop a promotional campaign for Sports Authority to capitalize on ―the authority‖ image.
4. Do you think the WTSA network will prove to be a major contributor to Sports Authority‘s
atmospherics or will it turn out to be a fad? Explain your answer.
Sales & Distribution Management
1. What action should the Phillips Company have taken to change the company image in the
public utility field?
1. Describe Castleberry‘s major operations responsibilities. How well is he carrying out each of
these responsibilities?
2. What kind of planning activities should Castleberry be carrying out regularly? What planning
areas need immediate attention?
3. How do you suppose Castleberry‘s time should be divided operations and planning?
1. Suggest what Wagner should have done to reduce personnel turnover and eliminate the other
problems at Central CATV.
1. If you were acting as a consultant for the Driskill Company, what recommendations would you
make with respect to the preparation of quotas of the sales force?
2. How would you evaluate the arguments of the sales manager and the marketing research
director?
CASE STUDY ANSWERS
ASSIGNMENT SOLUTIONS
PROJECT REPORTS AND THESIS
ISBM / IIBMS / IIBM / ISMS / KSBM / NIPM
SMU / SYMBIOSIS / XAVIER / NIRM / PSBM /
NSBM / ISM / IGNOU / IICT / ISBS / LPU /
ISM&RC/ LPU / NMIMS / ISBS / MANIPAL /
GARUDA / HIMALAYA / UPES / IMT / iact
IC MIND
MBA - EMBA - BMS - GDM - MIS - MIB
DMS - DBM - PGDM - DBM – DBA - PGDM
www.mbacasestudyanswers.com
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www.casestudyanswers.in
www.questionanswers.in
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ARAVIND
09901366442 – 09902787224
CASE STUDY ANSWERS
ASSIGNMENT SOLUTIONS
PROJECT REPORTS AND THESIS
ISBM / IIBMS / IIBM / ISMS / KSBM / NIPM
SMU / SYMBIOSIS / XAVIER / NIRM / PSBM / NSBM / ISM / IGNOU / IICT / ISBS / LPU / ISM&RC/ LPU / NMIMS / ISBS / MANIPAL / GARUDA / HIMALAYA / UPES / IMT / iact
IC MIND
MBA -
EMBA - BMS - GDM - MIS -
MIB
DMS - DBM - PGDM - DBM – DBA -
PGDM
ARAVIND
09901366442 – 09902787224
